Level 3 Certificate in Emergency Services Contact Handling

The Changist as an SFJ Approved Centre is pleased to be able to offer The Skills for Justice, Level 3 Certificate in Emergency Services Contact Handling. The only approved centre offering this qualification in open courses available to all suitable employers operating in an emergency setting.

The ESCH qualification is competence based and involves the assessment of skills, knowledge and understanding in the real working environment. It is aimed at learners new to the contact handler role or those who are transitioning from one emergency service to another.

To achieve this qualification, learners must achieve 15 credits from the 4 mandatory units as follows:

• Principles of emergency services contact handling.
• Respond to the needs of emergency service users.
• Manage own behaviours in the emergency services contact handler role.
• Manage own performance, welfare and challenges in the emergency services contact handler role.

Learners will need to successfully complete 4 mandatory units and will be required to build a portfolio of evidence that meets the assessment criteria. Practical Demonstrations, Professional discussions, observations and reflective accounts, all form part of the portfolio evidence provided, which must be confirmed by supervisors and our assessors.

Live workplace observations will be undertaken by our Trainer/Assessors to ensure learners have reached the required standards.

There are no pre-entry requirements for enrolling to complete this qualification. However, the ability to converse clearly with service users is essential for this occupation. Applicants must be over 18 years of age.

This qualification requires a minimum of 150 hours Total Qualification Time (TQT) of those 90 hours are Guided Learning Hours (GLH) where learning is supervised by one of our experienced Trainer Assessors. The qualification will take between 4-6 months to complete.

The Changist provides two delivery options to fit your business needs:- (Both options require additional live observations in the workplace)

• Hybrid delivery including initial face to face training plus live online sessions.
• Face to face learning in a training room environment throughout the course delivery.

Please get in touch for an informal discussion of your business needs…